Refund Policy

1. Eligibility

This refund policy applies only to shipments explicitly specified in the contract, ensuring fairness and transparency for both parties. Refund requests will be considered provided that all of the following conditions are met:

  • Product damage exceeds 2% of the total shipment weight as stated in the contract.
  • The damage is caused by transportation issues or production-related technical defects.

2. Refund Request Procedure

Customers must submit a refund request within 7 days from the date of receipt of the shipment.

To submit a request, customers are required to access the refund request form and provide complete and accurate information, including:

  • Customer information (name, phone number, email)
  • Order number and delivery date
  • Product type, quantity, and shipment weight
  • Detailed description of the damage, supported by evidence
  • Photos and/or videos showing the product condition immediately upon receipt and the damage incurred

After submitting the request, customers will receive a confirmation email acknowledging receipt of the refund application.

3. Supporting Evidence Requirements

To ensure transparency, customers are required to provide the following supporting evidence:

  • Photos and/or videos of the product immediately upon receipt, clearly showing that the packaging and labels are intact, as well as the actual condition of the damage.
  • A detailed description of the product condition at the time of delivery.

All submitted evidence will be cross-checked against outbound shipment records and transportation documentation for verification purposes.

4. Review & Resolution Process

Our inspection team will review the submitted evidence within 48 hours, including:

  • Photos and videos provided
  • The extent of damage compared to the contractual shipment quantity

If the claim is deemed valid, we will:

  • Send a confirmation email approving the refund request
  • Proceed with either a replacement shipment or a 100% refund of the damaged product value, as handled by our customer service team
  • Processing time: 5–7 business days from the date the supporting evidence is confirmed as valid.

5. Policy Effectiveness

Lamian Global’s decision regarding refunds or replacements shall be final. Lamian Global reserves the right to amend, supplement, or revise this refund policy at its sole discretion. Any updates or changes will be publicly announced on our website after implementation.

    Customer Information





    Order Information





    Product Condition Description


    Supporting Evidence


    Accepted formats: images, videos, compressed files (.zip, .rar), and other document types.

    Confirmation